Terms and Conditions of Use

The website is operated for the benefit of Unident Clinic, located at Bulevardi Gjergj Fishta 146, Tirana, Albania. References to “we” or “us” in these Terms refer to Unident Clinic, unless the context requires otherwise.

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to misuse the site, not to attempt to gain unauthorized access to our systems or networks, not to upload malware or harmful content, and not to use the Services in a way that could damage, disable, or impair the site or another user’s use of the Services. We reserve the right to suspend or restrict access where we reasonably believe that such action is necessary to protect security, comply with the law, or protect the rights of our patients, staff, or the public.

Content on this website (including text, images, and general descriptions of treatments) is provided for general information only. It does not constitute medical advice, a diagnosis, or a treatment plan, and it does not, by itself, create a doctor–patient relationship. Decisions about your health must be made in consultation with a qualified professional after a proper clinical examination. If you have an emergency, contact emergency services or attend the nearest appropriate facility without delay.

Online forms, chat tools, and booking requests, where available, are used to help you contact the clinic. Submission of a form or request does not guarantee that a specific appointment time will be available or that treatment is appropriate for you; the clinic will confirm or propose alternatives. You are responsible for providing accurate and complete information. We may use the contact information you provide to respond to your request, schedule visits, and send service-related messages as permitted by our Privacy Policy.

Unless otherwise stated, the content, design, trade marks, logos, and other materials on the site are owned by Unident Clinic or its licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from such materials for commercial use without our prior written consent, except to the extent permitted by mandatory law (for example, temporary reproduction for private browsing).

The website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites. A link does not imply endorsement. Access to third-party sites is at your own risk.

To the fullest extent permitted by applicable law, we exclude liability for any loss or damage arising from your use of, or inability to use, the Services, including indirect or consequential loss, except where such exclusion is not permitted (for example, in cases of personal injury or death caused by our negligence, where the law so requires).

We do not guarantee that the site will be uninterrupted, error-free, or free of harmful components. The Services are provided on an “as is” and “as available” basis, subject to your statutory rights that cannot be limited.

You agree to indemnify and hold harmless Unident Clinic, its staff, and its affiliates from and against any claims, damages, or expenses (including reasonable legal costs) arising from your breach of these Terms or your misuse of the Services, to the extent permitted by law.

These Terms are governed by the laws of the Republic of Albania, without regard to conflict-of-law rules that would require a different law to apply, subject to any mandatory rights you may have in your place of residence. The courts of Tirana, Albania, shall have exclusive jurisdiction for disputes relating to these Terms, unless mandatory consumer or other law provides for a different forum.

If you are a consumer within the EEA, nothing in this Section affects your mandatory rights to bring a claim in your home jurisdiction where such rights cannot be waived by contract.

We may amend these Terms from time to time. The revised version will be posted on the website and the “Last updated” date will be changed. Your continued use of the Services after the change takes effect may constitute your acceptance of the new Terms, where this is required by law. We encourage you to review this page regularly.